BrightDrop- Service Engineering Specialist

at General Motors
Location Warren, Michigan
Date Posted July 31, 2022
Category Engineering
Job Type Not Specified


Job Description

The world has changed, and we need your help to change it for the better! The General Motors BrightDrop team is tasked with developing and commercializing smarter ways to deliver goods and services. This includes zero emission solutions that will reduce congestion in cities and improve safety. BrightDrop is seeking customer-focused team members who have a passion for innovative technologies and approaches to business. Access to advanced technologies and the autonomy to challenge convention create an exciting fast-paced environment often associated with Silicon Valley start-ups.

This is a unique opportunity to innovate and scale sustainable solutions to address the world's mobility challenges. We seek passionate and experienced individuals - come join us and let's innovate!

To learn more about how we're building smarter ways to deliver goods and services please go to

BrightDrop Service Readiness organization has responsibility for the aftersales and service readiness of every BrightDrop product globally. We seek an aspiring candidate to join our service readiness team and serve as a subject matter expert in service engineering. The BrightDrop Service Engineering Specialist is responsible for representing the Service readiness team cross functionally during the BrightDrop Product Development process. The role will partner with BrightDrop engineering teams to achieve world class serviceability for all current and future BrightDrop engineered products. These key deliverables will ensure the highest customer satisfaction when it comes to repairing BrightDrop products within our repair network.

Responsibilities would include items such as:

Service part planning and assessments
Service information authoring
Technical training requirements
Technical bulletin communications
Serviceability requirements and impact studies
Repair network and field service engineer support
Part catalog support and accuracy
Diagnostic software and programming support
Equipment and Tool requirements
Brand quality updates and support
Other project work as needed

Additional Job Description

Education Required

Bachelor's Degree in Engineering or Automotive Technology or equivalent experience

Experience Required

Demonstrated technical knowledge of Aftersales and Service deliverables and strives to become a specialized expert
Knowledge of vehicle development process, change management, immersive/virtual engineering systems and proficient with Microsoft Office software
Works efficiently and effectively cross functionally with individuals and teams to solve a problem or complete a project.
Actively participates in various engineering teams and forums raising concerns and offering feasible solutions
Exhibits appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals
Develops and maintains constructive and cooperative working relationships with others
Seeks opportunities for collaborative experiences to help accomplish organizational goals
Able and willing to learn quickly. Strives for continuous self-improvement through formal and informal learning
Holds themselves and others accountable for demonstrating BrightDrop's core behaviors

Valued Experiences and Skills:

Automotive service parts experience at the wholesale or retail level
Manufacturing, vehicle engineering experience
Working knowledge of automotive service practices and procedures
Demonstrated knowledge of vehicle systems
Demonstrated dealership or field experience
Hands on experience in automotive diagnosis and repair
High level of oral and written communication skills
Motivated self-starter
Ability to work with ambiguity

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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