Collateral Specialist

at Dealertrack (Cox Automotive)
Location Wilmington
Date Posted August 2, 2021


COLLATERAL SPECIALIST I 2 schedules for this position: - 7:00AM-3:30PM - Incoming Mail Team Job # - 7:30AM-4:00PM - DMG - Research Team Job # - 7:30AM-4:00PM - Direct Lending - Service Team Job # Under direct supervision, the primary functions of the Collateral Specialist I could include the following: The Collateral Specialist I roles will cover several areas of the operations business to include, Document Management, Release Services, as well as Title Services Groups. This role will be expected to complete all expected responsibilities listed within their operational area. Team members will be responsible for acting as a collateral/title specialist on behalf of our business partners. Your role: Reply to email messages, faxes, and service tickets. Engage customers and determine how to assist them. Use company proprietary software for research, data entry, and account follow-up activity. Process applications for duplicate vehicle titles, payments, or changes to vehicle titles. Follow instructions and maintain workflow standards. Attain production and quality goals. Adhere to all company policies and procedures. Process incoming title requests for maintenance on existing lender accounts Operate mail equipment Identify collateral documents Execute escalated or expedited transactions Perform other duties as necessary Ability to work a flexible schedule as needed, including occasional mandatory overtime What's In It For You? Since you're literally delivering for us, we plan to deliver for you as well! It all starts with competitive pay and generous incentives. Cox also provides compensation perks such as a 401k + company matching, comprehensive medical benefits, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more. Your gig supports a lot of people, and you'll have people supporting you as well. In fact, you'll work in a culture that truly values your role and you as a person. We get that recognition is important, and Cox works to uplift and celebrate those who help make us successful every day. Boundless career opportunities. From the mailroom to the call center to the board room, Cox provides lateral and upward movement across a diverse network of up-and-coming, enterprise-spanning industries from smart home automation and greener modes of transportation to sustainable farming and clean energy. We'll support you on your journey through the oodles of opportunities at Cox. Become a part of a movement for good at a company making bold social and environmental commitments. Diversity Inc. recently named Cox a Top 3 Company for Philanthropy (2019). This is a place you can feel good about working, because you'll be a part of growing the good in the communities where we work and live. Qualifications: Minimum requirements: HSD, GED, or equivalent work experience Excellent verbal and written communication skills Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier Basic knowledge of PC software applications (i.e., MS Office, Excel and Outlook) Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy What we look for (preferred): Experience in a customer service position Ten-key skills for payment transactions team Knowledge of client requirements for DMV and related documents Knowledge of various state DMV forms and their use by the company Knowledge of company proprietary software Knowledge of state abbreviations Attention to Detail Good organizational skills Adaptability Demonstrates consistent accuracy and thoroughness Who We Are About Cox Automotive There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto. About Cox We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.