TITLE : Customer Account Manager Inside Sales Support

The Ideal Candidate: Experienced Account Manager with 5-10 years working for a contract manufacturing company servicing large OEM customers.

This candidate is able to look at the customers technical requirements (drawings, specifications etc.) and discuss fluently with the customers on these requirements.

ENVIRONMENT : Manufacturing, Precision Machine, and Die Casting

LOCATION: Ogden, Utah

REPORTS TO : President/General Manager

COMPENSATION RANGE : Competitive rate plus monthly bonus program

DEGREE REQUIREMENTS : High School Diploma or above

CITIZENSHIP : Must be a U.S. Citizen or Green Card Holder and able to work for any U.S. Employer

RELOCATION PACKAGE : Yes

BENEFIT PACKAGE : Yes

EXPERIENCE LEVEL : Five Years

QUALITY EXPERIENCE : Experience with Lean, Six Sigma, Kazan, or 5S or similar quality programs would be a solid plus

NUMBER OF POSITIONS AVAILABLE : One

MUST HAVE :

1) Learn and grow the network of our clients' customers, suppliers, and related interrelationships:

Get to know our customers - their style, expectations, and business opportunities.

Get to know our core customer industries: Aerospace, Space, Defense, Battery Tech, Pressure Pumping (Upstream Oil and Gas).

o Industry spec s

o Governing bodies

o Contracting processes

o Web portals - communication protocols

o Vernacular

o Industry trends, threats, and opportunities

Get to know our supply base and "go to" sources for key materials and processing.

2) Manage select customer accounts:

Be the voice of the customer within the organization

Manage the flow of information between our company and the customer

Collaborate with customers on existing and new work:

o Provide technical guidance for issue resolution

o Develop quotes and cost/price models based on well-conceived manufacturing processes

o Negotiate contracts and purchase orders

o Customer web portals - communication protocols

3) Provide project management and oversight on select critical new projects

Define the deliverables and their timetable

Work with engineering, quality, manufacturing, and production control groups to collaboratively develop a plan for execution.

Ensure contract requirements are understood and adequately addressed by our plan.

Develop the materials and outside processing options. Work with production control on the execution of purchasing and outside process management.

Provide regular oversight and accountability to engineering, quality, production control, and manufacturing.

4) Quote preparation

Prepare quotes with accurate costing, well developed routing, and integrated planning collaboratively with our engineering, quality, manufacturing, and production control groups.

Present quotes for review to sales and executive management.

Submit quotes to customers in a timely manner

5) Financial Literacy

Understand and participate in LW open book management processes