Senior Tax Services Technician

at Orange County
Location Santa Ana, California
Date Posted July 31, 2022
Category Trades & Services
Job Type Not Specified

Description

CAREER DESCRIPTION

SENIOR TAX SERVICES TECHNICIAN

THIS RECRUITMENT HAS BEEN CHANGED TO A CONTINUOUS RECRUITMENT. ALL APPLICANTS WHO APPLY BY MARCH 17, 2022 AT 11:59PM PST WILL BE CONSIDERED IN THE FIRST ROUND OF CONSIDERATIONS.

SALARY INFORMATION

Salary may be negotiable, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment is open to the public and is being held to establish an eligible list to fill current and future Senior Tax Services Technician vacancies within the Treasurer-Tax Collector. This recruitment may also be used to fill positions in similar and/or lower classifications.

DEADLINE TO APPLY

Qualified applicants are encouraged to apply immediately, as the recruitment will close on

Thursday, March 10, 2022 at 11:59 PM (PST).

TREASURER-TAX COLLECTOR

The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs and provide timely, accurate and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $14.5 million with approximately 70 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System managing over $19 billion and the banker for the community and school districts in Orange County.

For more information on the Treasurer-Tax Collector click here.

For more information on the County of Orange click here.

THE OPPORTUNITY

The Senior Tax Services Technician will provide customer service to walk up customers at the public service counter, perform property tax collection services, provide property tax information to the public, assist taxpayers with payment plans, penalty cancellations, tract/parcel map requests and tax clearance certificates. The incumbent will manage and balance a daily cash drawer, acquire knowledge of general accounting processes and cash handling principles, and may act as lead for employees in lower-level classes.

Duties and responsibilities include, but are not limited to:

Balance and reconcile a cash drawer on a daily basis
Provide courteous, high quality service to members of the public by personally responding to requests for service or making appropriate referrals
Collect property taxes
Audit and reconcile payments with the collections that posted to Assessment Tax System (ATS)
Reconcile property tax accounts between banking and various information system reports
Prepare bank deposits for TTC and other county agencies
Compile and record property tax financial transactions
Interacts with the public or others in situations which require gaining cooperation and using a broad base of knowledge related to the property tax collector policies and procedures in order to resolve problems.
Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES

The ideal candidate will possess three (3) or more years of clerical experience including two (2) or more years of processing financial transactions.

In addition, the ideal candidate will also possess knowledge and experience in the following core competencies:

Technical Experience and Knowledge

Knowledge of the general office practices and procedures, including filing
Knowledge of the current tax methods and regulations and office procedures related to property taxes
Read and interpret property tax or billing statements
Understand complex billing methods and regulations and explain them to the public accurately and tactfully; locate, classify and interpret a variety of complicated information for research purposes
Answer questions that involve searching tax records and providing detailed explanations of regulations, policies or procedures and legal requirements pertaining to tax bills, tax liens and credit issues
Identify errors or potential conflicts in tax bills or records and correct or refer to appropriate source
Review tax bills to determine amount due; provide information in valuation, accounting refunds and various exemption requirements
Review and explain updated or new tax laws and propositions to the public and others
Strong experience using Microsoft Office (Outlook, Word, and Excel) and other software programs

Customer Service

Maintain effective relationships with internal customers and the public
Anticipate and meet customer needs in all situations
Accurately apply regulations and/or policy and follow procedures to solve challenges
Provide the highest quality service to the public by addressing concerns timely, accurately and professionally

Oral Written Communication

Clearly and effectively communicate with the public or others in situations requiring the explanation of complex billing methods, in person or over the telephone
Interact with the public in situations which require gaining cooperation
Demonstrate the ability to clearly and articulately convey information to others, both orally and in writing
Present a positive and professional demeanor when speaking with others
Demonstrated proficiency in the fundamental principles of writing, grammar and proofreading skills to identify omissions and errors in the English language

MINIMUM QUALIFICATIONS

Click here to learn more about the minimum qualifications for the Senior Tax Services Technician classification.

RECRUITMENT PROCESS

Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Written Exam Multiple Choice (Weighted 100%)

A written test consisting of job-related questions will be administered. Candidates who pass this test will be referred to the next step. This is a standardized test and there are no study guides available.

Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

PLEASE SEE BELOW FOR IMPORTANT INFORMATION REGARDING COVID 19 RELATED REQUIREMENTS

The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows:

Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing.
Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted. (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.)

The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site..... click apply for full job details

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