Service Desk Engineer – L2 (MSP)

at Bowman Williams
Location Not Specified, Texas
Date Posted July 30, 2022
Category Engineering
Job Type Not Specified


We are a Frisco based business providing full IT Services to small to medium sized businesses for over 20 years. We ve continued to scale our business, increase our service offerings, and create a work environment that people enjoy working in.

We are seeking a Service Desk Engineer - L2 (MSP). The Service Desk Engineer - L2 (MSP) should have at least a year of Managed Services experience. The Service Desk Engineer - L2 (MSP) will be setting up and maintain Windows Servers and Desktops in a LAN/WAN environment. Service Desk Engineer - L2 (MSP) daily responsibilities will include Server and Desktop support for our customers. This includes hardware repairs, software installation, SonicWall Router/VPN set up and support as needed in a Windows 7 - 10 and Server 2008 - 2016 or 2019 environment.

Service Desk Engineer - L2 (MSP) Technical Skills & Responsibilities:

  • Resolve all Tier 1 escalated incidents
  • Server 2008 - Server 2016 or 2019 installation, maintenance and support
  • Windows 10 installation, recovery, support and maintenance
  • Full range of Microsoft products including Office Suite
  • Ongoing management of Office 365 and Azure environments
  • Active Directory and Group Policy administration
  • DNS, DHCP, TCP/IP administration
  • VPN, Router and remote access administration via SonicWall
  • Ability to work independently as well as be a team member

Service Desk Engineer - L2 (MSP) Benefits:

  • 401K with matching
  • Generous PTO
  • Reimbursements for training/certs

Opportunity Location

Frisco, TX

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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