Sr On-Site Service Specialist

at ManpowerGroup Talent Solutions RPO
Location Columbus, Ohio
Date Posted August 2, 2022
Category Trades & Services
Job Type Not Specified

Description

Invest in yourself

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.
May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

  • Runs high volume/production copy machines and performs binding and finishing work.
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Perform basic equipment troubleshooting and escalate calls to technicians
  • Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
  • Performs duties of scanning and /or imaging documents
  • May perform Reception services on temporary/occasional basis
  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculates charges for jobs performed and maintains logs and may generate reports.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.
  • Delivers completed jobs to pre-determined customer locations within and outside of the site.
  • Maintains daily meter and service logs.
  • May travel between customer's buildings.
  • Answers customer questions regarding status or feasibility of job requests.
  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  • Performs duties related to the shipping of materials.
  • Performs duties related to the receiving of materials.
  • May perform meeting room and conference room set ups.
  • May perform building occupant moves within assigned facilities.
  • May perform light maintenance, and cleaning duties as assigned.
  • May occasionally perform shipping, receiving and dock work in a mailroom type environment
  • May require periodic overtime on nights and weekends, including off-hour emergency response.
  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.
  • Performs filing duties, which may include 'purging' and archiving old documents.
  • Understanding of Ricoh Services Portfolio & Technology
  • Ensures data for Ricoh MOR, SPG and job logs are captured
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires high school diploma or GED and 1-2 years of related work experience.
  • Some related copy job experience is preferred.
  • May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
  • Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Visa Sponsorship is not offered for this position.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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