Technical Product Engineering Manager

at McDonald's
Location Chicago
Date Posted April 8, 2021
Category Engineering
Job Type Not Specified


Company DescriptionMcDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.Leading this tech revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.As we have matured as an engineering organization and seen the demands for technology grow exponentially, we're gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We'll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.Job DescriptionThe McDonalds Product Engineering Team is looking for a Technical Product Engineering Manager to join our team and drive the orders and payments APIs, development, and execution of the digital experience through our software platform products. Our software and platform are used globally to transact millions of orders for tens of thousands of stores every day. As a product engineering team member, you will be key to McDonald's strategy for strengthening the relationship our customers have with our brand and restaurant experience. In conjunction with your team and partners you will lead the effort to assess, innovate and evolve our orders and payments capabilities at a global level.ResponsibilitiesManage portfolio of high-availability, API and microservice products that support a variety of digital ordering and payment features for restaurants and guestsCommunicate technical product vision and maintains the product backlog, and creates/maintains the individual service technical roadmapsIdentify problems/opportunities, quantify the value in solving them, participates in how to solve using technologyEvaluate and prioritize emerging opportunities for performance, scalability, and integrationPartner with treasury and business stakeholders to set and track business goals for strategic initiativesClosely evaluate and balance new systems requirements with technical trade-offs and the impact of tech debtBalance the needs of product partners and leadership with the product roadmap, prioritizing the backlog to best deliver on key objectives while maintaining performanceDefine product features and participate in epic and user story grooming as part of the agile project frameworkLead & participate in cross-functional teams during the lifecycle of product developmentPartner with technology, business and market stakeholders, Treasury, PMO, and Digital Customer Experience to continuously improve the customer experience, and set and track business goals and KPIs for strategic initiativesHighlight progress through outcome-based updates and product reviewsLead multiple agile squads and be able to effectively leverage allocated capacity and deploy product and features to marketCollaborate with and manage partnersCreate business cases outlining projected impactSupport change management efforts for product solutions and convey key messages to customers and partnersQualifications6+ years' experience in product management, with a focus on payments, fraud, and/or commerce/orderingDemonstrated success managing high-availability API-based products in eCommerce or for large-scale SaaS offeringsExperience with implementing resilient, reusable, and flexible APIs and microservices designed to support and improve the technical ecosystemExperience constantly evolving portfolios of services while in production useExperience in agile software development methodologiesExperience owning the creation or modification of key technology capabilities / product areasPassion for existing and emerging technologies, including eCommerce, payment, orderingHigh-volume, high-availability, internet, retail or eCommerce experience strongly preferredPrior experience in supporting checkout, payments, and omni-channel fulfillmentDemonstrated technical acumen; ability to influence and debate solutions with technical team members, to understand technology solutions and potential tradeoffs and to represent technical concepts to non-technical stakeholdersData-driven mindset, understand complex logic and process of interconnected data flows throughout business work-streamAbility to communicate and leverage empirical data both verbally and in writing to business leaders of all levelsStrongly collaborative and effective in a cross-functional environment with the ability influence key stakeholders across organizationsBS/BA required, MBA a plusAdditional InformationMcDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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