Technical Support Engineer

at Akamai
Location San Francisco
Date Posted April 4, 2021
Category Engineering
Job Type Not Specified

Description

Do you get excited about learning new, cutting-edge Internet technologies?Do you enjoy working with customers to solve complex technical problems?Join our best-in-class global technical support teamOur Technical Support team is a dynamic and social team who take responsibility for delivering the best customer experience to strategic client accounts across North America. Working collaboratively on complex platforms to mitigate issues as quickly as possible, we thrive on solving problems and learning from each other.Collaborate with the best-known global brandsIn this strategic role you'll get to solve complex technical issues for our customers applying best practice solutions. You'll act as a mentor to the wider team. Through proactively reviewing and mitigating risk, you'll minimize any potential service disruptions for top global internet companies.As a Technical Support Engineer, you will be responsible for: Working with internal cross functional teams to solve technical problems for our customers Acting as a trusted technical advisor to our strategic customers Solving technical problems, demonstrating Akamai's value, and communicating clearly and effectively to both technical and business audiences Managing support for Media, Web and Enterprise customersDo what you loveTo be successful in this role you will: 2 years of relevant experience and a Bachelor's degree in Computer Science, Engineering, another related field or its equivalent Have some experience providing technical solutions and support Have expereince with Linux/Unix-like operating systems Be familiar with the Internet, including technologies and fundamental protocols such as DNS, TCP/IP and HTTP Have knowledge of one or more web programming languages (Java, Python, Shell scripting) Be an effective team player willing to collaborate with people across the businessWe are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.Working with usAt Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.